FAQ

How long will it take to get my jewelry?

We know you want to get your jewelry ASAP, which is why we typically ship within 1 business day via Canada Post standard, and within 3 business days when there are personalization requests. Here’s an approximation of shipping time, depending on where you are situated;

-        Eastern Canada: 2-7 business days

-        Western Canada: 3-10 business days

-        United States: 5-10 business days

-        International: Dependent of country

If you have an urgent shipping request, feel free to contact us via the messaging app in your profile. We’ll do everything we can to accommodate special requests! You can also read more about our shipping by clicking here.

What do I do if I’m not happy with the jewelry I received?

If you’re not happy, then we won’t rest until you are! Please see the hassle free return policies that we have, by clicking here. Also, don’t be shy to let us know what you’re not happy about, via the messaging app in your account, or by giving us a ring. We want to know where we’re falling short, so we can continuously step up our game.

How do I care for my jewelry?

You found the perfect piece to compliment your killer outfit, and now you want to make sure it lasts a lifetime, right? We got you covered! Here are a few care tips to keep your bling looking as new as the day you bought it;

-        Avoid exposing your jewelry to chlorine and perfume

-        For all materials excluding silver and stainless steel, avoid taking your jewelry in the shower with you

-        For all Murano Glass pieces, avoid dropping them! They are made from glass!

I have allergies to almost every time kind of metal I wear; can I still wear your jewelry?

Most allergies from metal are caused from Nickel. Although .925 pure Silver and  Stainless Steel is hypoallergenic for most people, if you want to be 100% certain that you will not have a reaction, look for “surgical steel” in the description or materials portion of the product page. Surgical steel is the same type of steel used in operating rooms, and is hypoallergenic.

Is your jewelry really made in Montreal, Canada?

Yes, a lot of it is! All of our Silver, Swarovski branded crystal, and Murano Glass jewelry is assembled in our home town of Montreal. We are proud to assemble it here!

I want to get something engraved (personalized). Will it take longer?

We do all our engravings in house, so adding an engraving to your piece will only add a couple days of delay to the order at most.

What if I have a question about a particular piece?

We’re a bit obsessed with customer service, so if you have any questions at all, please click on the “Have a question about this piece” Link on the product page. You can ask us whatever you like from our messaging app, and we’ll get back to you ASAP. Our messages show up in your profile, so they are easy to track.

Do you have a physical store anywhere?

Glad you asked, yes we do! You can visit us during the warmer months (May – Oct) in the Old Port of Montreal. Check out our contact page for more details.